Terms of service

Terms of Service and Sale

Last updated: July 2026.

This website is operated by OBSESSIVE (OBSESSIVE SMILES GROUP LLC, with offices and logistics operations in Spain at Polígono Azasol, Calle Perú 8, Las Rozas de Madrid, 28290, Madrid). Throughout the site, the terms “we”, “us” and “our” refer to OBSESSIVE. By visiting our site and/or making a purchase, you engage in our “Service” and agree to be bound by these Terms, as well as the policies referenced herein.

Please read these Terms carefully before using the site. If you do not agree, do not access or use the Service. We reserve the right to update these Terms by posting changes on this page; continued use following such changes constitutes acceptance. Our store is hosted by Shopify Inc., which provides us with the e-commerce platform.

Section 1 — Online Store Terms

By accepting these Terms, you represent that you are at least 18 years old, or that you have the consent of your legal guardian. You may not use our products for any illegal or unauthorized purpose, nor may you transmit viruses or destructive code. A breach of these Terms may result in termination of your access to the Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any legitimate reason. Your content (excluding payment information) may be transferred unencrypted over various networks; payment information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.

Section 3 — Not Medical Advice

The information provided on the site is for general informational purposes only and does not constitute medical or dental advice, nor is it a substitute for consultation with a qualified healthcare professional. Our products are cosmetic dental hygiene and aesthetic products. Before using them, particularly if you have tooth sensitivity, gum problems, orthodontic treatment, fillings, crowns, are pregnant, or breastfeeding, please consult your dentist. Results may vary depending on individual factors.

Section 4 — Contract Formation and Order Acceptance

Your order constitutes an offer to purchase subject to these Terms. After receiving your order, we will send you a confirmation email containing your order number and details of the items purchased. The sales contract is formed when you receive this order confirmation email. We may refuse or cancel an order in justified circumstances (for example, pricing or information errors, product unavailability, or suspected fraud).

Section 5 — Products, Prices and Taxes

Certain products may be available exclusively online and in limited quantities. We have made every effort to display product colors and images as accurately as possible; however, we cannot guarantee that your device's display will reproduce them with complete accuracy. Prices may change without prior notice; the price applicable to your purchase will be the price in effect at the time of your order, as stated in the order confirmation.

For EU consumers, prices are displayed inclusive of applicable taxes where required; shipping costs and any applicable import duties or fees are detailed during checkout or are the responsibility of the recipient depending on the destination country. Returns and exchanges are governed by our Returns Policy.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order and to limit or cancel quantities purchased per person, household, or order. You agree to provide current, complete, and accurate purchase and account information and to keep such information up to date.

Section 7 — Subscriptions and Automatic Renewal

We offer products through automatically renewing subscriptions. By subscribing, you authorize recurring charges to your payment method until you cancel. The frequency, amount, billing date, and cancellation conditions are governed by our Subscription Policy, which forms an integral part of these Terms. You may cancel at any time; to avoid the next charge, please cancel at least 24 hours before the renewal date.

Section 8 — Delivery, Transfer of Risk and Delivery Times

We arrange shipment of products according to the options specified on each product page and in our Shipping Policy. The risk of loss or damage passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the product. Delivery dates are estimates; unless otherwise agreed, the maximum delivery period is 30 days from the date of purchase.

Section 9 — Third-Party Tools and Links

We may provide access to third-party tools and links over which we have no control, provided “as is” and “as available.” We are not responsible for their content, accuracy, or practices; please review their terms and conditions before using them.

Section 10 — User Comments and Communications

If you send us comments or suggestions, we may use them without restriction or compensation. You are solely responsible for the comments you publish and their accuracy; we assume no responsibility for comments made by third parties.

Section 11 — Personal Information

The processing of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms.

Section 12 — Errors, Inaccuracies and Omissions

There may occasionally be typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, or availability. We reserve the right to correct them and to cancel orders if information is inaccurate, including after an order has been received, with a refund of any amounts paid where applicable.

Section 13 — Prohibited Uses

You are prohibited from using the site for:

  • Any unlawful purpose or purpose contrary to applicable law.
  • Infringing laws or the intellectual property rights of OBSESSIVE or third parties.
  • Harassing, abusing, defaming, or discriminating against others.
  • Submitting false or misleading information.
  • Transmitting viruses or other malicious code.
  • Collecting personal information from other users.
  • Engaging in spam, phishing, or scraping.
  • Interfering with the site's security measures.

Any breach may result in suspension of access.

Section 14 — SMS Marketing

By consenting to SMS marketing during checkout or by subscribing, you agree to receive recurring text notifications (including order notifications and abandoned cart reminders), promotional offers, and transactional messages. Message frequency varies and consent is not a condition of purchase.

  • To opt out, reply STOP; for assistance, reply HELP.
  • Message and data rates may apply depending on your mobile carrier.
  • For questions regarding the SMS service, contact info@obsessivesmiles.com.

Section 15 — Disclaimer of Warranties and Limitation of Liability

Without prejudice to the mandatory rights granted to consumers by law (including the 3-year statutory guarantee of conformity), and to the extent permitted by applicable law, the Service is provided “as is” and “as available,” without any guarantee that it will be uninterrupted, timely, or error-free. Nothing in these Terms excludes or limits our liability where such exclusion or limitation is prohibited by law, particularly in relation to consumers.

Section 16 — Indemnification

You agree to indemnify and hold harmless OBSESSIVE and its employees, directors, agents, and suppliers from third-party claims arising from your breach of these Terms or applicable law, to the extent permitted by applicable regulations.

Section 17 — Force Majeure

We will not be liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, fires, floods, earthquakes, government actions, wars, civil unrest, national emergencies, pandemics or epidemics, strikes, supply or telecommunications outages, or delays and disruptions affecting carriers.

Section 18 — Severability, Termination and Entire Agreement

If any provision is determined to be unlawful, void, or unenforceable, it will remain enforceable to the fullest extent permitted by law, and the invalid portion will be severed without affecting the remaining provisions. These Terms remain effective until terminated by either you or us; you may terminate them by ceasing to use the Service. These Terms, the order confirmation, and the policies published on the site constitute the entire agreement between the parties.

Section 19 — Governing Law and Consumers

These Terms are governed by Spanish law. However, if you are a consumer residing in another European Union country, you retain the protection afforded to you by the mandatory provisions of the law of your country of residence (Article 6 of Regulation (EC) No 593/2008, Rome I); nothing in these Terms deprives you of those rights. For the resolution of disputes, consumers may bring proceedings before the courts of their place of residence, as well as use available alternative dispute resolution (ADR) entities and the European Consumer Centres Network (ECC-Net).

Section 20 — Contact and Dispute Resolution

Online Dispute Resolution (ODR): in accordance with Regulation (EU) No 524/2013, the European Commission provides consumers in the European Union with an online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr. Our contact email address for these purposes is legal@obsessivesmiles.com.