Cancellation policy

Cancellation Policy

Last updated: July 2026.

At OBSESSIVE, we offer certain products through automatically renewing subscriptions and, in some cases, with a discount off the regular price. By purchasing a subscription, you agree to the terms described below. This policy supplements our Terms of Service and our Returns Policy.

1. How the Subscription Works

When you subscribe to a product, you expressly authorize recurring and automatic charges to the payment method you provide until you cancel. Before completing your purchase, we clearly inform you of the price, shipping frequency, and date of the first charge.

  • You will be charged automatically according to the frequency selected (for example, every 30 days or at the interval you choose at checkout).
  • The amount of each renewal is the amount displayed at the time of purchase and includes, where applicable, taxes and applicable shipping charges.
  • Each renewal is processed on the same date of the billing cycle (for example, if you subscribe on the 24th, the next charge will be made on the 24th of the following period).

2. Automatic Renewal

Your subscription will remain active and automatically renew for successive periods until you cancel it. We will send you a reminder or notification before each renewal where required by applicable law.

3. How to Cancel (At Any Time)

You may cancel your subscription at any time, easily and without unnecessary complications, through any of the following methods:

Deadline to avoid the next charge: for your cancellation to apply to your next shipment, you must cancel at least 24 hours before your next billing date. Cancellations received after the renewal date will apply to the following billing period.

4. Effects of Cancellation

Cancellation becomes effective at the end of the current billing cycle. No refunds are issued for periods that have already been billed and delivered, without prejudice to your statutory right of withdrawal (Section 6) and the statutory guarantee applicable to products already received.

5. Subscription Discount Promotions

Some subscriptions include a promotional discount subject to maintaining the subscription for a minimum number of billing cycles, which will be clearly disclosed before purchase. This discount is a voluntary commercial benefit in addition to your statutory rights.

  • You may cancel at any time; the minimum commitment period does not restrict your right to cancel.
  • If you cancel before completing the minimum number of cycles associated with the discount, OBSESSIVE may adjust the price of shipments already received to the regular price and charge the corresponding difference resulting from the discount applied. Under no circumstances will disproportionate penalties be imposed.
  • This condition is disclosed to you and expressly accepted by you at the time of purchase.

6. European Union Customers — Right of Withdrawal

If you purchase from the European Union, you have a statutory right of withdrawal of 14 calendar days for each delivery, in accordance with Spanish Royal Legislative Decree 1/2007 and Directive 2011/83/EU, under the terms set out in our Returns Policy. This right cannot be restricted by any minimum commitment requirement.

Please note that, for health and hygiene reasons, unsealed teeth-whitening and oral hygiene products are excluded from the right of withdrawal (Article 103(e) of Spanish Royal Legislative Decree 1/2007).

7. Payment Information

You agree to keep your payment method information accurate and up to date, including your card number, expiration date, and billing address. You can update this information from your account or by contacting us. If a recurring payment is declined, we may suspend the subscription until payment is successfully resolved.

8. Changes to the Subscription or Its Terms

We may modify the price or terms of the subscription by providing reasonable advance notice. Any price change will apply only to renewals occurring after such notice, and you may cancel before the change takes effect if you do not agree with it.

9. Contact and Dispute Resolution

We are committed to transparency and to giving you full control over your subscription.

Online Dispute Resolution (ODR): in accordance with Regulation (EU) No 524/2013, the European Commission provides consumers in the European Union with an online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr. Our contact email address for these purposes is info@obsessivesmiles.com.