Shipping Policy

Last updated: August 2026.

At OBSESSIVE, we work to provide you with the best possible experience. We prioritize high-quality shipping through trusted logistics providers so that your order arrives in perfect condition and as quickly as possible. Our logistics operations are managed from our offices in Spain.

1. Order Processing

Orders are processed on business days (Monday to Friday, excluding public holidays) within 1 to 3 business days, as each order undergoes prior review by our logistics and quality control team to ensure that the product arrives in perfect condition. Orders placed before 6:00 PM are processed the same day; orders placed later or during the weekend are processed on the next business day.

During periods of high demand (Christmas, sales, public holidays), processing may take an additional 1 to 2 days. We recommend placing your order in advance during these periods.

2. Shipping Times and Costs

Spain – Mainland

Shipping Method	Estimated Delivery Time	Cost
Correos Express	24–48 hours	FREE on orders over €50 / €4.90 otherwise

Spain – Balearic Islands, Ceuta and Melilla

Shipping Method	Estimated Delivery Time	Cost
Correos Express	3–5 business days	FREE on orders over €50 / €7.90 otherwise

Spain – Canary Islands

Shipping Method	Estimated Delivery Time	Cost
Correos Express Canarias	3–5 business days	FREE on orders over €50 / €8.90 otherwise

Note: Shipments to the Canary Islands may be subject to customs controls and local taxes (IGIC), which are not included in the order price. These charges are the responsibility of the recipient.

Portugal

Shipping Method	Estimated Delivery Time	Cost
Express Shipping	24–48 hours	FREE on orders over €50 / €4.90 otherwise

Europe

We ship to more than 40 European countries, including France, Germany, Italy, the United Kingdom, Ireland, Austria, Switzerland, Belgium, the Netherlands, Poland, Sweden, Norway, and more.

Shipping Method	Estimated Delivery Time	Cost
SEUR Express	2–4 business days	FREE on orders over €50 / €7.90 otherwise

United States and Canada

Country	Shipping Method	Estimated Delivery Time	Cost
United States	UPS Express International	2–4 business days	FREE on orders over $50 USD / $9.90 USD otherwise
Canada	UPS Express International	2–4 business days	FREE on orders over $50 CAD / $9.90 CAD otherwise

Latin America

Country	Shipping Method	Estimated Delivery Time	Cost
Mexico	Express Shipping	2–4 business days	FREE on orders over $950 MXN / $129 MXN otherwise
Chile	Express Shipping	2–4 business days	FREE on orders over $50,000 CLP / $7,450 CLP otherwise
Argentina and Colombia	Express Shipping	2–4 business days	FREE on orders over $80,000 ARS / $16,800 ARS otherwise
Paraguay	Express Shipping	2–4 business days	FREE on orders over €50 / €9.00 otherwise

Rest of the World

We ship to more than 150 countries across Asia, Oceania, the Middle East, Africa, and the rest of the Americas.

Shipping Method	Estimated Delivery Time	Cost
UPS Express International	2–4 business days	FREE on orders over €50 / €9.90 otherwise

Note: International shipments may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order price or shipping costs.

3. Maximum Delivery Time and Delays

The delivery times indicated are estimates and begin once the order has been dispatched. Unless otherwise agreed, your order will be delivered within a maximum period of 30 days from the date the purchase is completed. If we fail to deliver within the agreed period, you may request that we complete delivery and, if the delay continues, terminate the contract and receive a refund of the amounts paid.

We are not responsible for delays caused by the carrier, customs, force majeure events, weather conditions, periods of high demand, or incorrect shipping information provided by the customer.

4. Order Tracking

All our shipments include a tracking number, which you will receive by email once your order has been dispatched. Tracking updates may take 24–48 hours to appear after dispatch.

5. Subscription Orders

Subscription orders follow the same processing and shipping times as one-time purchases. You can manage, pause, or cancel your subscription at any time from your account. Please refer to our Subscription Policy.

6. Address Accuracy and Transfer of Risk

The customer is responsible for providing a complete and accurate shipping address. Orders returned due to an incorrect address may require additional processing time and new shipping charges. The risk of loss or damage to the products passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the products.

7. Changing the Shipping Address

If you need to change your delivery address, please notify us immediately at info@obsessivesmiles.com. Changes are only possible if the order has not yet been dispatched and the request is received within 24 hours of purchase. If the package has already been shipped, you must contact the carrier directly. OBSESSIVE is not responsible for orders that cannot be delivered due to an incorrect address provided by the customer.

8. Absence at Delivery

The carrier will make two delivery attempts. If the recipient is unavailable on both attempts, the package will be returned to our facilities. If you wish to have the order reshipped, you will be required to pay the new shipping costs (€6.50); once payment is confirmed, the order will be resent to the address provided.

9. Contact

For any questions or issues regarding your shipment, please contact us at info@obsessivesmiles.com, including your name and order number.