Purchase Conditions

This agreement regulates the general conditions of purchase of the various products and services offered on this website by UNLIMITED AGENCY-FZCO (IFZA, DUBAI, SILLICON VALLEY)

The CUSTOMER, upon completing the registration process and purchasing any of our products, expressly accepts and submits to the clauses specified below, as well as to the conditions of access and use of our portal and its privacy policy, accessible through the link " Privacy Policy ".

The CLIENT acknowledges having sufficient legal capacity to be contractually bound.

This contract is permanently accessible in the legal notices on our website and can be downloaded in PDF format at the time of contracting.

1-PRICES AND TAXES

In consideration for the purchased product, the CUSTOMER expressly agrees to pay OBSESSIVE the amounts specified at the time of purchase in the price list established on the website www.obsessivesmile.com for the selected products.

The products offered on this website are subject to Value Added Tax (VAT), which is INCLUDED in the prices listed for each product.

The delivery of the items will be deemed to be located within the VAT-application territory if the delivery address is located within Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item. For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.

Please check the terms and conditions for promotional codes due to restrictions on certain dates such as sales, Black Friday, Special Days, etc.

For shipments to countries within the European Union, Spanish VAT will be deducted, and the corresponding VAT rate for the destination country will be applied based on the annual turnover in that country.

VAT will not be applied to deliveries to countries outside the EU. However, these orders may be subject to import and/or customs duties, depending on the regulations of each country.

In the event of import and/or customs duties being applied, these will be borne by the recipient. These fees may vary depending on the destination country, so in most cases, costs cannot be estimated prior to delivery.

Shipping costs are NOT included in the price of the products.

Once the product selection is complete, and before confirming the order and proceeding to payment, the final purchase price will appear on the screen. This will include VAT (Value Added Tax), handling, packaging, and shipping costs, if applicable. These costs will be reflected in the order form at the time of purchase and on the invoice.

Anything not specified in the description as included is not included.

2-PURCHASE PROCEDURE

Orders may only be placed through this website by individuals over the age of 14 and companies.

All our products are detailed individually on the website. The procedure for making and managing your purchase is outlined on the website, and you only need to follow these steps:

1. Choose the product you wish to purchase.
2. When you select a product, it will be added to your Shopping Cart, and you can choose to continue shopping or process the order.
3. To process your order, you must complete a form with your personal information to formalize the purchase process.
4. The order will then be verified, detailing the selected items one by one, and calculating the total price.
5. You will also need to provide the billing and delivery addresses for your purchase. You can also provide a single address for both billing and delivery.
6. Once the process is complete, you will need to check a box to read and accept the terms and conditions of sale.
7. The website will provide you with the payment methods you need, depending on the payment method you choose.
8. Once you have entered your payment details, you must confirm your order by clicking the "Buy" button.
9. Once you click the "Buy" button, the product delivery process will begin.

The CUSTOMER is informed that the photographs and descriptions of the products on the website are an approximate representation of the products and services offered, and therefore may differ from the original. The descriptions and illustrations of the products offered through this website are provided for informational purposes only.

All our size guides express the body measurement required for the garment to fit snugly. For any questions , please contact our Support team at: info@obessivesmile.com

3-AVAILABILITY AND DELIVERY

The products offered by OBSESSIVE are available for distribution anywhere in the world.

Orders will be processed once payment has been successfully received.

The products offered by OBSESSIVE are always subject to availability, which will be specifically indicated on our website for each product. Therefore, if an item offered is unavailable, the customer will be duly informed of its unavailability for purchase. Under normal conditions, all products listed on our website are available for delivery within the indicated timeframes.

In cases where, after the order has been placed, the product purchased by the CUSTOMER is out of stock, the CUSTOMER will be duly informed and offered an alternative product with similar characteristics and equal price and quality. If the CUSTOMER is still not interested in accepting the proposed alternative, OBSESSIVE will refund the amount already paid and inform the CUSTOMER of the refund procedures and deadlines.

*On launch dates or other events (sales, Black Friday, Special Days, etc.), the return of the item(s) will be made without prior notice due to lack of stock. The amount paid will therefore be received within 4/5 days of confirmation of the refund via email.

As a general rule, the maximum delivery time will be 24 to 48 hours from the time the order leaves our facilities and is subsequently handed over to the shipping company. If the destination is outside the Iberian Peninsula, delivery times will vary depending on the destination. These delivery times are approximate and in no way binding on OBSESSIVE . Deliveries will be made on weekdays (Monday to Saturday).

The purchased product will be delivered to your home by the carrier along with a delivery note to the address indicated on the order form, which the customer must sign as proof of receipt. The customer will also be duly informed in the event of an incident or a delay in delivery for any reason. Due to COVID-19, the shipping company will decide whether a signature for delivery will be required.

If delivery to the indicated address is not possible due to the recipient's absence, the carrier will contact the CUSTOMER directly and provide detailed instructions on how to proceed. If delivery is not possible due to an incorrect address, the cost of reshipping the order will be borne by the CUSTOMER. OBSESSIVE is not responsible for delays in the delivery of purchased items due to causes attributable to the carrier.

The approximate waiting time for international orders does not exceed twenty (20) business days from the date they leave our warehouse and are subsequently confirmed by the shipping company once the relevant information has been provided by the CUSTOMER. OBSESSIVE is not responsible for delays in the delivery of purchased items due to causes attributable to the carrier.

To ensure you are informed at all times about the progress of your purchase, you will receive an email confirming your order and payment.

Likewise, the CUSTOMER can check the status of their order by sending an email to the address: info@obessivesmile.com

4-PAYMENT AND PAYMENT PERIODS

The following forms of payment are accepted:

- Credit and Debit Card : The transaction is made through SHOPIFY PAYMENTS by connecting directly through its payment gateway.

- Paypal : Connecting directly with Paypal.

- G Pay : Connecting directly to Google's payment gateway.

Once payment is made, you will receive a confirmation email.

OBSESSIVE has no knowledge of your credit card information. All our payment systems are completely secure.

Payments are due prior to delivery of the product or service, so OBSESSIVE will not provide the requested product until payment has been received. OBSESSIVE reserves the right to temporarily or permanently cancel services provided in the event of any payment collection issues.

5-INVOICES

Your invoice will be sent to the email address provided by the CUSTOMER if requested by the contact email: info@obessivesmile.com . The order number and all relevant information must be indicated for its correct execution.

The CLIENT is responsible for confirming receipt of notifications and for informing us of any changes to their data, and OBSESSIVE is exempt from any liability arising from this circumstance.

6-WARRANTY

All our products are subject to quality controls and are guaranteed against manufacturing defects for a period of 2 years from the date of delivery. The warranty covers any manufacturing, design, or material defects, although any lack of conformity must be reported within 2 months of receipt. The warranty only covers defective products. It does not cover bumps, stains, tears due to improper use, or other items not attributable to a supplier defect or a defect in the product. During the warranty period, the CUSTOMER may return the product, and we will repair or replace it at the company's discretion. Shipping costs incurred for returns under warranty will NOT be borne by the CUSTOMER unless the item is to be returned, in which case the CUSTOMER must bear the cost of such return.

In the case of a garment with a defect or possible defect upon arrival, OBSESSIVE must be informed within the next 48 hours of receiving the package at the destination address; otherwise, the request will be rejected.

The warranty document is the purchase invoice.

7-SIZE CHANGE

To proceed with the change, you must send an email to info@obessivesmile.com , including the order number in the subject line, from the email address listed on our platform. Otherwise, for data protection reasons, the request cannot be processed by our Support Department.

In the event that the user, once receiving the order, requires a change due to an error in the size of any of the products received and in accordance with the General Law for the Defense of Consumers and Users, they will have a period of fourteen (14) calendar days from receipt of the order to proceed with the request for the change.

Each product returned must be unused, with all tags, packaging, and—where applicable—original documentation and accessories that came with it, and in its original manufacturing location with no signs of removal (tags, stickers, etc.). OBSESSIVE reserves the right to refuse exchanges to users who request an exchange outside the deadline and/or whose product return does not comply with the provisions set forth in this paragraph.

To formalize the exchange, the user must contact OBSESSIVE at the email address info@obessivesmile.com within the following seven (7) days of receiving the order, providing the order number. Once this communication is received, OBSESSIVE will indicate how to proceed to correctly make the exchange request, taking into account the period of fourteen (14) days in accordance with the General Law for the defense of consumers and Users from receipt of the package. OBSESSIVE makes available to the user the complete management of collection and delivery of the new desired garment with its stipulated costs borne by the customer.

From the confirmation of payment of said request, the process may take up to a week to be completed.

8-RETURNS

To process a return, you must send an email to info@obessivesmile.com , including the order number in the subject line, from the email address listed on our platform. Otherwise, for data protection reasons, the request cannot be processed by our Support Department.

The following conditions for returning our products do not apply to exercising your right of withdrawal.

Returns or exchanges of products will only be accepted in the event of a manufacturing defect, damage during transport, or delivery errors. In any case, no more than 14 days must have passed since receipt of the product, and the packaging and accessories must be included. To formalize the exchange, the user must contact OBSESSIVE at support@beobsessive.com within seven (7) days of receiving the order, providing the order number. Prior to acceptance, it will be verified that the product is a manufacturing or packaging defect or anomaly and not due to improper or negligent use, handling, or storage. The corresponding delivery note or invoice must always be included.

In the case of returns due to manufacturing or packaging defects, or in the case of an error in the order, the CUSTOMER will be offered, if possible, a repair or replacement of the part at no additional cost and without the CUSTOMER's right to any compensation. The costs incurred in shipping the repaired or corrected order will be borne by OBSESSIVE .

In any case, the return will always be subject to OBSESSIVE 's prior examination of the condition of the returned product and verification that the requirements set forth in these terms of sale have been met. Once we receive the return, and if applicable, we will refund the amount charged within a maximum of 30 days and under the same terms used to make the payment.

OBSESSIVE reserves the right to reject returns that are reported or sent outside the specified timeframe or products that are not in the same condition as when received.

Returns will be processed by sending an email to info@obessivesmile.com Please provide a description of the reasons and reasons given for the return. You must also provide your full name and order reference number. Once we receive your request, we will process it promptly.

9-RIGHT OF WITHDRAWAL

To cancel your order, you must send an email to info@obessivesmile.com , including the order number in the subject line, from the email address listed on our platform. Otherwise, for data protection reasons, your request cannot be processed by our Support Department.

Given the nature of the product (supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery) and in accordance with article 103 point e of Royal Legislative Decree 1/2007, of November 16, on the Defense of Consumers and Users, the right of withdrawal is not applicable to this contract.

Therefore, as provided for in Article 103. e) of the TRLGDCU, you will have the right to withdraw from this contract if the goods have not been unsealed upon delivery or if they can be returned once unsealed, as there is no impact on health or hygiene.

In those cases where applicable, the withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To exercise your right of withdrawal, you must notify OBSESSIVE B&C, SL by email at info@obessivesmile.com of your decision to withdraw from this contract, using an unequivocal statement (for example, a letter sent by post, fax, or email). You may use the model withdrawal form below, although its use is not mandatory.

Model withdrawal form

I hereby inform you that I withdraw from my contract of sale of the following item:

Received/Ordered on:

Consumer name:

Consumer's signature

Date

To comply with the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.

Consequences of withdrawal:

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

The CUSTOMER will bear the direct costs of returning the goods, so the cost of collection will be deducted from the refund, except in the case where the reason is defective quality or a shipping error on our part.

In the event of a partial withdrawal of the order, delivery costs will not be refunded and the CUSTOMER is responsible for the return costs.

We will process the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Once you have notified us of your withdrawal request, you must return or deliver the goods to us directly without undue delay and, in any event, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. This deadline will be deemed to have been met if you return the goods before the expiration of this deadline.

The returned goods must be in perfect condition and must not have been damaged, deformed, or show signs of wear, scratches, or stains. You will be responsible for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

10-PERFECTION OF THE CONTRACT AND MODIFICATIONS OF THE SERVICES

This contract will be finalized upon payment of the product and the sending to the CUSTOMER of a confirmation email with a description of the purchase made.

OBSESSIVE reserves the right to modify the characteristics and conditions of its services in any way, always with the aim of improving them and benefiting the CLIENT.

11-OBLIGATIONS OF THE PARTIES

OBSESSIVE undertakes to provide the CUSTOMER with the products and services that have been contracted, applying the utmost diligence in the provision of the service, as well as to take care of the maintenance of the facilities necessary for the operation of the network, having for this purpose an adequate technical and IT team, and to manage the logistics, shipping and delivery operations of the purchase made through the carrier.

The CUSTOMER undertakes to use the services made available to him/her in good faith, without violating any applicable laws or infringing the rights of third parties, as well as to pay for the selected product in the time and manner established in these conditions of sale and to receive it at the place indicated for delivery.

OBSESSIVE does not guarantee that the availability of the service covered by this contract will be continuous and uninterrupted due to circumstances arising from Internet network problems, computer device failures, and other unforeseen circumstances. Therefore, the CUSTOMER agrees to accept these circumstances within reasonable limits and expressly waives any contractual or extracontractual liability against OBSESSIVE for any failures, errors, or misuse of the contracted service.

12-COMMUNICATIONS

All notifications between the parties will preferably be made via email. The CLIENT is responsible for confirming receipt of notifications and for informing OBSESSIVE of any changes to their data, and OBSESSIVE is exempt from any liability arising from this circumstance. In the event of any changes, the CLIENT must notify OBSESSIVE by email or by phone at the address indicated on our website.

In compliance with Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, we inform you that our commercial communications and information regarding our website and the products offered therein will be sent by email to the email address you provide, always revocable. In any case, you have the option to reject our commercial communications in the commercial email itself or by sending an email to info@obessivesmile.com . indicating the word UNSUBSCRIBE in the subject.

13-COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT

The CUSTOMER acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.

The CUSTOMER acknowledges that they have understood all information regarding the products and services, including, where applicable, delivery information, offered on our website, as well as all the conditions and stipulations contained in this electronic contract, and therefore affirm that they are sufficient to exclude error in the consent of this contract, and therefore, they fully and expressly accept them.

The CUSTOMER is fully aware that acceptance and execution of this contract will take place by providing their data and clicking the "Buy" button on our website and will be completed upon payment for the service.

14-APPLICABLE REGULATIONS

This contract is of a commercial nature and shall be governed by and construed in accordance with Spanish law.

In the event of any discrepancy or difference between the parties regarding the interpretation, content, or execution of the Contract that cannot be resolved by mutual agreement, the Parties shall submit to the courts or tribunals that have jurisdiction in each case, provided that the user is a consumer.

In cases where it is foreseen that the parties may submit to a jurisdiction, they will submit to the Courts and Tribunals of Tarragona (Spain), expressly waiving any other jurisdiction to which they may be entitled.

We also provide our clients with the following link to access the European Commission's official online dispute resolution platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

15-PERSONAL DATA

See Privacy Policy .

Please note: These General Terms and Conditions of Purchase were updated on February 25, 2021. We may modify them at any time, as well as change the list of prices and products offered. Please check the date of issue each time you visit our website to ensure that no changes have been made that affect you.